So I used to work in a call center back in the day and ended up quitting weeks shy of my fifth anniversary. Let me tell you, though, saying that it was an eye-opening experience has to be the understatement of a lifetime. I learned in real-time during those many months that communication has nothing to do with what we say but what we hear. And while as an individual, I thought I had an excellent command of the English language, many days, I went home feeling like my elevator